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הצטרף / הצטרפה: 11/03/08
הודעות: 96
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| נשלח בתאריך: 17/04/12 בשעה 10:50 | IP רשוּם
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Hard-work, hard-work and even more hard-work is what most successful businesspeople say is their secret in reaching their current stature. Yes, it is true that working hard and devoting the best you can give is the best way to have a successful business. But, more than giving all the best effort it is also important on where to focus those efforts. In a service-oriented business like being a locksmith, there are several aspects a locksmith should prioritize and exert his energy to be the best locksmith in NYC and even in the whole United States.
Customer-oriented
The customer is always right. This is how you should provide locksmith services to your clients. Since they are the foundation of your NYC locksmith business, it is important to know that they will have an excellent customer experience. However, you may be thinking on how to gauge the experience gained by your customer from the service you provided. One way to do this to follow-up your home visit with a customer satisfaction survey, which aims to seek if you, as a locksmith, was able to greatly help them with their locksmith needs.
Excellent Service at All Times
A successful business is one that provides excellent services or products to their customers. It was never known that a company that offers mediocre or at worst poor services or products was able to survive a tough commercial market. With various locksmiths offering similar services that you do, it will definitely be a hard sell to win against other locksmiths in NYC. However, by providing the best locksmith service in the whole city will keep your customers loyal and your business strong, whether the economy may be suffering from a recession or is seeing a very bullish future.
Service over Money
If your main goal from being a locksmith involves money alone, there will come a time that you might not feel fulfilled in helping out other with their needs. Sure, financial stability is the main reason most people start businesses, but solely relying on it might not bring your locksmith business any good. It is nice to couple it with the desire to help out others in their locksmith or any related needs.
Another question you might ask is what if being customer-oriented and providing excellent service collide at times? The secret to this balancing between the two. Giving in to your client's request without sacrificing the quality of your work will end up in the best customer experience your client can get from a locksmith in NYC.
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